X22's Privacy Policy — Your data is safe with us

1What Data We Collect

The foundation of x22's Privacy Policy is data minimization — we only collect what is strictly necessary to provide you with accurate and secure service. Below is a detailed breakdown of the types of data we collect:

2How We Collect Information

X22 collects information through several methods. Each approach either involves your active participation or is necessary to ensure platform functionality:

• Provided Directly: Information you provide directly during registration, login, KYC verification, or when contacting customer support.
• Automatically Collected: Technical information is automatically collected via cookies, log files, and tracking technologies while you use the platform.
• Third-Party Verification: Identity verification during the KYC process may be carried out with the assistance of trusted third-party service providers.
• Payment Providers: Relevant transaction details may be obtained from bKash, Nagad, or other payment methods.
• Public Sources: Publicly available information may be used to meet regulatory requirements.

3How We Use Your Information

X22 uses collected data only for specific, legitimate purposes. No data is ever used beyond its intended purpose. The primary purposes are:

• Creating, verifying, and managing accounts, and ensuring secure login.
• Processing deposits, withdrawals, and other financial transactions.
• Fulfilling legal obligations through KYC and age verification.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Providing customer support and resolving complaints.
• Improving platform performance and developing new features.
• Managing the responsible gaming program and intervening when necessary.
• Sending you relevant offers and promotions based on your preferences (subject to your consent).

4Data Sharing Policy

X22's position is clear: your data is never sold or rented. However, in certain limited circumstances, specific information may be shared with specific parties:

• Service Provider: Payment processors, KYC verification agencies, and technology infrastructure providers — solely for the purposes of their own services.
• Legal obligations: Under court orders, requests from regulatory authorities, or valid demands from law enforcement agencies.
• Fraud Prevention: Limited data may be shared with industry-wide fraud prevention networks.
• Business Transfers: In the event of a merger or acquisition, you will be notified in advance.

All third parties with whom data is shared are bound by strict data protection agreements and are required to comply with x22's privacy standards.

5Cookies & Tracking Technologies

X22 uses cookies and similar technologies to improve platform performance and personalize your experience. The types of cookies we use:

• Essential cookies: These are essential for maintaining login sessions and ensuring platform security — the platform cannot function properly without them.
• Functional Cookies: To remember your language preference, gaming settings, and other personal preferences.
• Analytics Cookies: To understand which parts of the platform are used most — helping us improve our services.
• Security Cookies: To detect fraud and prevent unauthorized access.

6Data Retention Period

X22 does not store your data indefinitely. Each category of information has a defined retention period, determined by legal requirements and legitimate business purposes:

7Your Rights

Under x22's Privacy Policy, you have several important rights over your own data. To exercise these rights, please contact customer support:

• Right to Access: You have the right to request a complete copy of all information we hold about you.
• Right to Rectification: You may request corrections if any of your information is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: You may request that the use of your information be restricted to specific purposes.
• Right to Portability: The right to receive your data in a structured, commonly used format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: You have the right to withdraw from any consent-based data processing at any time.

8Security Measures

X22 applies industry-leading technical and administrative security measures to protect your data. The core pillars of our security framework are:

• Transmission Encryption: All data transfers are secured with TLS 1.3 protocol and 256-bit SSL certificates.
• Storage Encryption: Sensitive data stored in our databases is protected with AES-256 encryption.
• Multi-Factor Authentication: The option to enable 2FA on your account as an additional layer of security.
• Security Audits: Regular third-party security audits and penetration testing are conducted.
• Access Control: Employees are granted access only to the data required for their specific role.
• Incident Response: In the event of a security breach, affected users will be notified within 72 hours.

9Minor Protection

X22 is strictly prohibited for anyone under 18. We take a firm stance on protecting the data of children and minors:

• Age verification is mandatory at registration, and date of birth is re-verified during the KYC process.
• We do not collect or store data from anyone under the age of 18.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.
• Parents can report suspicious accounts to customer support.

10Privacy Policy Updates

X22 may update this Privacy Policy from time to time — due to legal changes, the addition of new services, or security improvements. When changes are made, our process is:

• Minor Changes: This page will be updated and the "Last Updated" date at the top of the page will change accordingly.
• Major Changes: Notice will be sent to your registered email at least 14 days before the changes take effect.
• Major Changes: A clear notice will be displayed upon login and your acceptance of the updated policy will be confirmed.

Continued use of the platform after changes are made will be considered acceptance of the updated privacy policy. We recommend reviewing this page regularly.