1Definitions & General Overview
These Terms & Conditions ("Terms") constitute a legally binding agreement between the x22 platform ("x22", "we", "our") and its users ("member", "you", "your"). x22 is an online gaming platform operating under an international license, offering Sports Betting, Live Casino, slots, and other gaming services to users in Bangladesh.
By visiting the x22 website, creating an account, or using any of our services, you are automatically considered to have agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our platform.
These Terms were last updated in January 2026. Any future changes will be published on this page, and for significant updates, a notice will be sent to your registered email address.
Although these Terms are written in Bengali, in the event of any conflict with the English version, the English version shall prevail.
2Account Registration & Usage
The following conditions must be met to open an account with x22:
- Each person may operate only one account. Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited.
- All information provided during registration must be truthful, accurate, and up to date. Accounts created with false information may be terminated at any time.
- Your account login credentials (username and password) must be kept strictly confidential. You must not allow anyone else to access your account.
- Any unauthorized use of your account or security breach must be reported to the x22 support team immediately.
- Transferring or selling your account is strictly prohibited.
X22 reserves the right to accept or reject any registration request without being obligated to provide a reason.
3Age Verification & KYC Process
X22 strictly enforces an 18+ policy. You must be at least 18 years old to join the platform. Minors are not permitted to create accounts or play any games.
The following information/documents may be requested as part of the KYC (Know Your Customer) verification process:
- Copy of National ID (NID), passport, or driving license
- Utility bill or bank statement for address verification
- Proof of Payment Method Ownership
- Selfie or live photo verification (if required)
Withdrawals may be delayed until KYC is completed. x22 reserves the right to request additional information at any time and to freeze accounts if satisfactory information is not provided.
Registering with a false identity or submitting forged documents will result in permanent account closure and forfeiture of all balances.
4Deposit & Withdrawal Policy
The terms and conditions governing transactions on x22 are detailed below:
- Minimum Deposit: The minimum amount per deposit is BDT 500. This limit may vary depending on the payment method used.
- Minimum Withdrawal: The minimum withdrawal amount is BDT 1,000.
- Processing Time: Most withdrawals are completed within 15 minutes to 2 hours. If KYC verification is incomplete, it may take 3–5 business days.
- Identity Match: The payment methods used for deposits and withdrawals must be registered in the same person's name.
- Anti-Money Laundering: x22 complies with AML policy. Suspicious transactions will be investigated and reported to the relevant authorities where necessary.
- Deposit Refunds: Deposits that have been used in a game cannot be refunded.
x22 does not charge any additional fees on transactions. However, your payment provider may apply their own fees — this is entirely subject to their own policies.
5Bonus & Promotion Terms
X22's bonus and promotion offers are subject to the following general terms. Each bonus may have its own specific conditions, which will be stated on the relevant promotion page.
- Bonuses are available to new and selected existing members only, as specified in each individual offer.
- All bonuses are subject to wagering requirements that must be fulfilled before a withdrawal can be made. Typically, you are required to wager 20x–40x the bonus amount.
- Multiple members of the same household may not claim the same bonus offer.
- Bonus balance cannot be withdrawn directly — it can only be used for gaming.
- x22 reserves the right to modify, cancel, or withdraw any bonus offer at any time.
- If bonus abuse or fraud is detected, all bonuses and associated winnings will be forfeited.
Always read the full terms of the relevant promotion before claiming any bonus. Complaints submitted after accepting a bonus without reading the terms will not be entertained.
6Gaming Rules
All gaming activities on the x22 platform are governed by the following rules:
- All game outcomes are determined by a certified Random Number Generator (RNG). Neither x22 nor any third party has any influence over the results.
- If a game is interrupted due to a technical error, the bet for that round will be considered void and the staked amount will be refunded.
- Winnings obtained by exploiting any bug or error in the gaming software will not be considered valid.
- No bets will be accepted on Sports Betting events after the result has been announced.
- Placing bets on the same event from multiple accounts to gain arbitrage advantages is prohibited.
RTP (Return to Player) information for each game is available individually on the respective provider's website. We are committed to ensuring transparent and fair gaming at all times.
7Prohibited Activities
The following activities are strictly prohibited on the x22 platform:
- Using the platform for money laundering or processing illegal funds
- Using bots, scripts, or automated software to play games
- Collusion or coordinated manipulation against other players
- Attempting to hack an account or steal another member's information
- Attempting to carry out a cyberattack or unauthorized access to x22's systems
- Using stolen or another person's credit card or payment details
- Using x22's brand, logo, or trademarks without authorization
Involvement in any of the above activities will result in permanent account closure, forfeiture of all balances, and legal action where applicable.
8Account Closure & Suspension
X22 reserves the right to suspend or permanently close accounts in the following circumstances:
- Violation of any provision of these Terms & Conditions
- Failure to complete KYC verification or providing false information
- Evidence of suspicious financial activity or fraud
- If your account remains inactive for an extended period (12 months or more)
Members may also close their own account by contacting customer support. Prior to closure, you will be given the opportunity to withdraw any eligible balance, unless forfeiture is required due to a breach of the rules.
A maintenance fee of up to BDT 200 per month may apply to inactive accounts. Log in regularly to keep your account active.
9Responsible Gaming
X22 believes gaming should be a form of entertainment — not a source of income. We are committed to helping our members build healthy gaming habits.
- Deposit Limits: Set daily, weekly, or monthly deposit limits.
- Loss Limit: Set a maximum loss limit within a defined time period.
- Session Timer: Set a maximum time limit for your gaming sessions.
- Self-Exclusion: Take a break from the platform for a set period of time.
- Reality Check: Receive gaming status reminders at regular intervals.
For more details, visit our Responsible Gaming View page.
10Privacy & Data Protection
For x22's full policy on the collection, storage, and use of your personal data, please see our Privacy Policy The page has the full details. In brief:
- Your information is used solely for service delivery, KYC verification, and compliance with legal obligations.
- Your data is never sold or shared with third parties, though we may be required by law to disclose information to the relevant authorities.
- All data transfers are secured using SSL/TLS encryption.
- You may request a copy of your stored data or ask for it to be deleted at any time.
11Dispute Resolution Process
If you have a complaint, please contact our customer support team first. We aim to respond within 48 hours. The dispute resolution process is outlined below:
- Step 1: Submit your complaint directly to customer support via live chat or email.
- Step 2: If the matter remains unresolved, it will be escalated to the senior management team.
- Step 3: An independent dispute resolution body may be consulted for a final decision.
The licensing authority's jurisdiction will apply to the resolution of any legal claims made against x22's decisions.
When submitting a complaint, please include your account ID, the relevant transaction ID, and a detailed description of the issue — this will help us resolve it faster.
12Terms Changes & Notice
X22 reserves the right to update these Terms & Conditions at any time. In the event of changes:
- Minor changes: this page will be updated and the date at the top of the page will be revised.
- Major changes: advance notice will be sent to your registered email at least 7 days prior.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions.
We recommend checking this page regularly — especially when new offers or features are launched.
FAQ
Have questions about the Terms & Conditions?
To open an account with x22, you will need an active mobile number, a valid email address, and you must be at least 18 years old. After registration, a copy of your NID or passport may be required for KYC verification. The entire process can be completed in just a few minutes.
Say you receive a BDT 1,000 bonus with a 30x wagering requirement — you'd need to place a total of BDT 30,000 in bets before you can withdraw. Each bonus has its own requirement; check the relevant promotion page for details.
For KYC-verified accounts, most withdrawals are processed within 15 minutes to 2 hours. First-time withdrawals may require additional verification, which can take up to 24 hours.
Yes, you can request account closure at any time by contacting customer support. You will have the opportunity to withdraw any eligible balance before the account is closed. A self-exclusion option is also available as part of our Responsible Gaming framework.
For major changes, advance notice is sent to your registered email. You can also check the "Last Updated" date at the top of this page to see whether any recent changes have been made. It is a good habit to check this page regularly.